Structure ISO/TC 351

Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

Excluded: Relevant work within the scopes of the following committees:
ISO/IEC JTC 1 Information technology
ISO/IEC JTC 1/SC 40 IT service management and IT governance
ISO/TC 176 Quality management and quality assurance
ISO/TC 176/SC 3 Quality management and quality assurance â??Supporting technologies
ISO/TC 290 Online reputation
ISO/TC 312 Excellence in service
ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

Liste des structures françaises assurant le suivi des normes élaborées par le comité ou sous-comité technique

SERVICES DES CENTRES DE RELATION CLIENT

Centres de contact