SUIVRE

  • Centres de contact


    ISO/TC 351

  • Domaine : CENTRES DE RELATION CLIENTS
  • Secteur d'activité :
  • Filière : Internationale

  • Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

    Excluded: Relevant work within the scopes of the following committees:

  • ISO/IEC JTC 1 Information technology
  • ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ISO/TC 176 Quality management and quality assurance
  • ISO/TC 176/SC 3 Quality management and quality assurance â??Supporting technologies
  • ISO/TC 290 Online reputation
  • ISO/TC 312 Excellence in service
  • ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

    • Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

  • Informations détaillées de la structure

  • Secrétariat assuré par : SAC (CHN)

Liste des structures françaises assurant le suivi des normes élaborées par le comité ou sous-comité technique